“Has potential to be much better.”

On arrival the Reception Team were brilliant, friendly, helpful, professional and went the extra mile. As we had missed lunch we visited the Snack bar, first and last visit! Food was cold and not replenished for the 2-hours we were there. The reason we did not use the Snack bar was due to finche... more

On arrival the Reception Team were brilliant, friendly, helpful, professional and went the extra mile. As we had missed lunch we visited the Snack bar, first and last visit! Food was cold and not replenished for the 2-hours we were there. The reason we did not use the Snack bar was due to finches and other small birds actively feeding on the rolls and other food including pigeons. We did speak to TUI rep. who raised the issue with the hotel but there were no changes in the food hygiene for days when finally some additional lids were found. Containers for rolls and other food items still open for birds to actively feed 11-days later? Room (180) was great, 1st floor and over looked the quite pool and the evening entertainment so great balcony view. Room Clean, well maintained and free AC, safe (10 euro deposit), small fridge and nice walk in shower. Two single beds pushed together does not make a double bed which was the only downer on the room. Resort is quite but pleasant and nice walks to Los Gigantis and Playa La Arena. It is hilly so hard on anyone not fully mobile but feels safe and is clean and some good bars and restaurants (Alfonso's and Chicken Shack). Hotel has 2 pools, both with bars, main pool bar has the Snack bar and opens from 10.00. Smaller "Quite" pool bar opens at 12.00 and is really nice and quite! Sun beds get locked up at night to stop early rises nabbing best spots. Disappointing management on unlocking them varying from 07.30 to 08.35. Pool has winter and summer times for use 10.00 till 6.00pm and 09.00 to 7.00pm. Winter ends 1st June? Hotel mandatory policy life guard to be at pool when open is great but they in my opinion are pool attendants as they do other jobs and wander off during the day as well as lunch. TUI say they are only there for life guarding only yet they clear cups stack sunbeds move sun brollies even when pool still open and are on their mobiles throughout the day. Earliest start on clearing the sun beds was 4.50pm and the noise of him dragging and chucking them on to piles is deafening and spoils the pool side experience. No cover when life guard goes to lunch Green flag chanded to red but stiil guests can use it? Pool safety is also slightly farcical as 3 of the life floats and the pole to reach anyone in trouble are in an area blocked off and signs no access? Restaurant meals are generally cold and lack any flavor and there are virtually no labels to tell you what the food is. Really poor for vegans, vegetarians and people with food intolerance and I did raise this but no change. Restaurant Team are the best, and try and manage guests who are no better than animals and let small children wander round un supervised handling food, spilling drinks running around. "Italian" restaurant is not even close to Italian unless making pitzas qualifies. No bread or butter fir the soup, no mixed dips for salad bar but they do have brown sauce? Plated meals looked like they had been on the hot plate all day, crusted and dried out. Deserts, best part was the selection of sweets in jars for the kids. White chocolate fountain was so diluted is was virtually milk. Ice cream machine and cones, no idea how you can get this wrong but they did. Max. 15 minutes from arrival to leaving hungry and off to external restaurant for a decent meal. Guest entertainment in the day is poorly managed and no one visits the quite pool engage with guests? Evening entertainment bordered on the farcical and set aside for lTina Turner singer and a dance act they were worst I have seen. Hotel animation Team try but small Team and need to work on their stage presence and guest interaction. The hotel also need to give them a uniform and an identity as they turn up in their own clothes and blend in to the guests and My 3 star rating was down to poor food hygiene & quality and pool services. The hotel could be so much better if it tried and these improvements are not expensive. The hotel is well maintained and some lovely features albeit a maze of levels and corridors.

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“A good time, perfect room,the food a let down.”

Hotel was spotless,entertainment staff were fantastic,always friendly and polite,we loved taking part of the games.There isnt much to do around the hotel,if you struggle climbing hills its definetly not the place for you, but we still had a good time.What lets the hotel down is the food,dont get ... more

Hotel was spotless,entertainment staff were fantastic,always friendly and polite,we loved taking part of the games.There isnt much to do around the hotel,if you struggle climbing hills its definetly not the place for you, but we still had a good time.What lets the hotel down is the food,dont get me wrong some of the food is ok ,mexican night was lovely,,theres always nice salads,fresh fruit,but alot of the time the food was not hot enough,We went to the italian restaurant,we was in there 15 minutes,the food on offer was cold,looked like it had been in the microwave for along time,was awful.But saying all of this we had an amazing time.

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