“Geared up for kids”

First off the receptionists, animation team, bar staff, waiters, cleaners and chefs all work very hard with long hours. Cecilia the Tui rep is superb too. More staff are needed on the bars though as there were long queues. The restaurant would sometimes ask people to come back later as it was s... more

First off the receptionists, animation team, bar staff, waiters, cleaners and chefs all work very hard with long hours. Cecilia the Tui rep is superb too. More staff are needed on the bars though as there were long queues. The restaurant would sometimes ask people to come back later as it was so busy or you’d wait for certain food to be replenished then it was gone in seconds. The food can be challenging, my grandson mainly ate chips and dry pasta though we, the adults, managed to find something we could eat. We were in an apartment which isn’t 4 star and needs a little tlc. 2 could have a warm shower but the other 2 would then have a cold one. It was the same last year. Of an evening it could be a struggle to find seats outdoors, the turnover of guests is staggering. We did think the entertainment was good though. The small water park is great and free to enter with free food and drinks for all inclusive guests. My 8 year old grandson enjoyed himself and that’s what’s important so 4 stars.

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“Fantastic for young families.”

We have just returned from a week's holiday in this hotel, there were 9 of us in total age ranging from 18 months to 71. Pros - Hotel is spotless could not fault anywhere in the hotel, rooms are very clean and cleaners and staff are lovely and friendly, pools are lovely very cold when you first g... more

We have just returned from a week's holiday in this hotel, there were 9 of us in total age ranging from 18 months to 71. Pros - Hotel is spotless could not fault anywhere in the hotel, rooms are very clean and cleaners and staff are lovely and friendly, pools are lovely very cold when you first get in so be prepared lol, we spent most of our time at the waterpark in the day as the pools didn't seem quite as cold, food at the waterpark was lovely all included if you are all inclusive. Now unfortunately the Cons - Food very hit and miss we didn't eat much from the hotel as everything seems to taste the same, drinks were awful none of them had any taste at all, a vodka and coke and a rum and coke tasted exactly the same and we could not tell the difference between them, we chose to go out most nights so the all inclusive on this holiday was pointless as we had to eat and drink out, rooms are quite small and the beds in our room were very hard, shower head was broken we had to wedge our room card in it to keep it up so we could take a shower. Overall we had a lovely holiday as we explored quite a bit and found some lovely coves, just really missed walking down to the beach, would we return No but I would recommend the hotel to families with young children as it is excellent, it was just a little bit to quiet for us as not much to do outside of the hotel and not a lot of bars and restaurants.

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