“Fantastic hotel with great animation team.”

The entertainment team is fantastic, Luigi, Maria and Giulia definitely make the kids and parents holiday. Plenty of entertainment during the day for both kids and adults, then mini-disco each night followed by family friendly entertainment. Luigi is a retired professional dancer so the group da... more

The entertainment team is fantastic, Luigi, Maria and Giulia definitely make the kids and parents holiday. Plenty of entertainment during the day for both kids and adults, then mini-disco each night followed by family friendly entertainment. Luigi is a retired professional dancer so the group dancing with the team each night is fantastic. We went all inclusive, plenty to eat, plenty to drink, never went hungry. Close to shops, restaurants and about 5 minutes from beach and crazy golf. Rooms are spacious and clean. Beds are comfortable. Showers are powerful with plenty of hot water. Recommend Cicar if you need a hire car, flawless service. Great holiday, would recommend.

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“Family Easter Fun 2024”

Having just returned from a 10 night, all inclusive stay at this hotel, with my wife and daughter, I was really surprised on what I was presented with. The hotel on arrival looked impressive, on entering, the place was immaculate. Whilst checking-in, all I could hear was the entertainment, and ... more

Having just returned from a 10 night, all inclusive stay at this hotel, with my wife and daughter, I was really surprised on what I was presented with. The hotel on arrival looked impressive, on entering, the place was immaculate. Whilst checking-in, all I could hear was the entertainment, and I knew I had picked the right hotel, with my little girl was itching to go and view. The reception team were welcoming, polite, professional and quick checking us in. I would like to thank Stephanie, for her professionalism, regarding a query that I had regarding extra towels for the room. Our room was situated at the rear of the complex, 2 min walk to the kids swimming pool. The room itself was large and clean on arrival. If I have to be picky, as the island is known for its wind, on windy nights, the howling wind was a nuisance, but nothing a pair of ear plugs can’t resolve. Beds were comfortable, bathroom was large clean with a walk-in shower. The pool area is big, and consisted of a baby pool and play area, a kids heated pool, and a larger pool (not heated). Loads of sun beds, which I heard people moan, that all the beds are taken by 07:15. That is rubbish, I’m an early bird, yes I come down and claim my beds, but I stay there. Beds are usually starting to be reserved by 8am, as breakfast starts at 8am. This is frustrating, and this happens at most hotels around the world. The pool entertainment starts at 10am, and is lead by “I love my job” Luigi, and his team Giulia, and new girl Maria. Wow wow wow, what energy they have. They have the interests of everyone within that complex. From kids club in the morning/afternoon, kids mini disco everyday (except Saturday (they have a day off, it’s allowed)), to adult activities around the pool (waterpolo, aqua-gym, darts, French-bowls). The kids favourite was running the carpet. The energy these guys put into their work is amazing, and Luigi told me, himself and his team are always looking at improvements and welcome feedback. My daughter wouldn’t have enjoyed this holiday without these guys. Monday dinner time just isn’t the same, unless you attend Sangria tasting session. Made homemade by Luigi and team, Ooh La La it was the best I’ve ever had. In fact it was that good, I managed to get 3 glasses, on both occasions of attending. Just remember - “Don’t be lazy, be crazy”. I didn’t get time to say goodbye to these guys, my only regret. Pool bar staff, waiters and waitresses again are welcoming. They will go out off there ways to help you. Food was good for a 3-star hotel. I don’t think you will starve. My main issue, some days the food was labelled, but most days it wasn’t. If you suffer with food allergies, you might want to check first. Another issue I had was, when food ran out, the chefs were not in a hurry to replace. The coffee machines need updating as it could take at least 2 attempts to fill a small cup. Personally, I would have liked to see more coffee/tea machines around the hotel, as, as an early bird, I had to wait for the relevant services to open before I could get a hot drink. Rooms included a kettle, but no tea or coffee. As like all good holidays, we met new friends from Tain in Scotland, who had connections in Newcastle from where we live, hopefully we will continue to keep in contact. Without them, I think our holiday would have been a lot quieter. Would we stay again at this hotel, definitely yes.

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“Entertainment staff make the holiday”

Brilliant hotel. Everyone makes your stay so enjoyable. Luigi especially was brilliant. He went above and beyond to make sure we had so much fun, he got us involved in all of the activities and made sure they was great fun. Both Luigi and Julia are excellent, they do so much for the children to m... more

Brilliant hotel. Everyone makes your stay so enjoyable. Luigi especially was brilliant. He went above and beyond to make sure we had so much fun, he got us involved in all of the activities and made sure they was great fun. Both Luigi and Julia are excellent, they do so much for the children to make sure they have lots of fun and always put a smile on their faces. The bar staff also were amazing, they always served you with polite and great customer service, always smiling. The entertainment team were brilliant, it really made the holiday. It would not of been the same without them.

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“Absolutely fabulous”

Last time I stayed was February 2020 and I have recently returned. I asked via email to the hotel for a room in a certain area away from the pool and noisy plaza where the entertainment is on during the evenings and I was given room 122, it was perfect , on the boundary size opposite Caybeach we ... more

Last time I stayed was February 2020 and I have recently returned. I asked via email to the hotel for a room in a certain area away from the pool and noisy plaza where the entertainment is on during the evenings and I was given room 122, it was perfect , on the boundary size opposite Caybeach we had a large patio and tidy garden to look at. No complaints the shower was amazing, beds comfy, towels changed nearly every clean. No cockroaches or ants in the room. We used the heated pool everyday to cool off in that was very pleasant, the other pool was too cold for me but I’m a big softie! Plenty of sunbeds. Be careful the wet floor around the pool is slippy. The Irish bar is no more, totally transformed into a bright, modern bar, the chairs are not comfortable to sit on they have rope wrapped around the whole structure even on the arms so you end up with marks on your back and arms from the rope, they look the part but definitely not comfortable On one occasion a staff member during the day was handing over to her colleague I stood there waiting for about 3-4 mins while the young dark haired girl seems to be having a serious chat with her blond colleague and myself and others were just ignored and made to wait while they carried on talking (not good customer service there) Didn’t eat there heard from others on AI that it wasn’t that great Shop onsite has the basics Didn’t stay on an evening went out to local bars and restaurants which are less than five mins away highly recommend Lin’s and Goose and Firkin, also Net cafe and Studs bar, good priced venues Definitely will return again all in all was a great holiday

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