“Quality and Comfort with Outstanding Customer Service”

I picked this hotel because I wanted to see what Oleiros was all about, and I was pleasantly provided with quality, comfort and - most importantly - outstanding customer service. With 3 separate 2-week stays between September 2022 and February 2023, I have not been disappointed. The quality match... more

I picked this hotel because I wanted to see what Oleiros was all about, and I was pleasantly provided with quality, comfort and - most importantly - outstanding customer service. With 3 separate 2-week stays between September 2022 and February 2023, I have not been disappointed. The quality matches the brand's rating - they have many different types of hotels in their portfolio. Having the kitchenette here is ideal and economical for morning coffee etc. While there is some issue with noise from within and externally, the management staff is outstanding in understanding and accomodating as possible. The parking availability is tremendous in an area where public spaces are hard to come by. As a solo female traveler I felt safe, welcomed and well attended. Using the business coworking room was a challenge due to others using as their private conference room and speaking full blast on speaker phones, but that is a problem of inconsiderate behavior from individuals. The guestroom room itself is comfortable enough for work and the hotel has a fantastic location for holidaying. I hope to return for longer term in future. Enjoy your stay.

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“A perfect place to stay.”

This is a wonderful hotel. The reception staff are amazing (They all speak good English.), the whole hotel is so clean, the room facilities are excellent and the location is perfect - easy access to a number of beaches, parks and the city centre. The hotel has a business centre, a guest laundry a... more

This is a wonderful hotel. The reception staff are amazing (They all speak good English.), the whole hotel is so clean, the room facilities are excellent and the location is perfect - easy access to a number of beaches, parks and the city centre. The hotel has a business centre, a guest laundry and a gym. It is a home from home - and more.

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“Good place ”

Nice place in a quiet environment. Rooms were spacious and well provided (mini-kitchen, microwave and so on). Bastiagueiro beach is close. You have to go by car, that’s the main downside and it is not a luxury place in spite of the price and the stars

“Pick your room carefully...”

We stayed for 8 nights in October. The GOOD: 1. Great location, in a quiet residential area with easy access & parking. Walking distance to a beach, clifftop walks & supermarket. About 15 minutes' walk to Santa Cruz with a good selection of restaurants. 2. The renovated room was well furn... more

We stayed for 8 nights in October. The GOOD: 1. Great location, in a quiet residential area with easy access & parking. Walking distance to a beach, clifftop walks & supermarket. About 15 minutes' walk to Santa Cruz with a good selection of restaurants. 2. The renovated room was well furnished, bright & spacious with a kitchenette. 3. The bed was very comfortable. The bathroom had a spacious, walk in shower & basic toiletries were supplied. 4. Everything is spotless. 5. The breakfast is plentiful, choice of Nespresso coffees, fresh juices, fruit & hot options. The NOT SO GOOD: 1. The soundproofing is not great - our room was on the first floor & we were woken by noise from rooms above. We were also directly next to the gym which can be used from 07.00 - 22.00. One evening we heard a very loud, regular thumping sound which was travelling right through into our bedroom & reverberating through the floor, which is wooden. When I investigated, there was a small exercise class in progress & they were bouncing heavy medicine balls onto the floor... ! Although there was rubber matting on the floor, it certainly should not be allowed. I subsequently learned that this was "the slam ball manoeuvre" as I looked it up on Youtube. On another occasion we were woken just after 07.00 by someone using a piece of equipment which is attached DIRECTLY behind our bedroom wall. It has webbing straps & metal fittings which once let go, can ping against the wall. That equipment should definitely be sited elsewhere or removed. 2. Although both flat screen TVs had numerous channels I was surprised that not one is in English although there were one or two channels in French & German. This didn't spoil our stay but a news channel at least would have been appreciated. 3. The kitchenette came in handy a couple of times, it's not particularly well equipped. I was sad to see that previous guests have been cutting directly onto the worktop which is only plastic covered chipboard. We did bring all these points to the attention of the reception staff so I hope the management take note of our constructive criticism as it will improve their guest experience in future. TIPS: 1. Pick your room carefully, preferably on the top floor to avoid noise disturbance.

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