“Nice hotel friendly staff”

Nice hotel, staff are really friendly and helpful. Although they say they charge for parking if you can find a spot out the front it’s free. If you like kfc it’s next door and there is a carefore really close by. Very convenient, clean and pleasant

“Ok hotel, professional staff, a bit away from Centro”

We checked into a hot room. The air conditioning didn’t work so we had to change rooms, after unpacking. It was one of those rooms that needed a keycard to start the air conditioning so we didn’t realize it wasn’t working well until 5 minutes later. We got a new room and was given a free non-alcoh… more

We checked into a hot room. The air conditioning didn’t work so we had to change rooms, after unpacking. It was one of those rooms that needed a keycard to start the air conditioning so we didn’t realize it wasn’t working well until 5 minutes later. We got a new room and was given a free non-alcoholic drink as a make good. The 12E breakfast was fine and the staff all professional. The hotel is a bit removed from the centro so get used to taking the tram (easy to do but get your ticket before as they will fine you!) Our room was also designed oddly with a shower box in the middle of the room.

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“Just ok,pay your tram fare before getting on at the ticket machine on the platform”

The hotel is easy to find with free parking right outside,and a tram stop close by. On check in we were given incorrect information re the tram usage and tickets nearly cost us a fine,from a ticket inspector. Reception told us we could pay on the tram - its not possible! The room was a bit dated a… more

The hotel is easy to find with free parking right outside,and a tram stop close by. On check in we were given incorrect information re the tram usage and tickets nearly cost us a fine,from a ticket inspector. Reception told us we could pay on the tram - its not possible! The room was a bit dated and dark with poor lighting. Cramped for anything more than a small bag,and no space to move! The bathroom had a shower over the bath which ran hot / cold unexpectedly. The bath plug leaked and didn't hold sufficient water...! We didn't take breakfast because we thought it over priced and were leaving for the airport anyway. It was ok for a stopover to visit the centre and the Easter parades,but wouldn't go out of my way for this.

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“Incorrect information from the receptionist on check in nearly cost us 100 Euro”

The check was ok,but more on that later. The room was dark and the lighting inadequate,one bedside light didn't work. Insufficient sockets to power all devices. Internet was poor, kept dropping out,and if it had been a business stay would have been hugely inconvenient/ expensive to remedy. The bed … more

The check was ok,but more on that later. The room was dark and the lighting inadequate,one bedside light didn't work. Insufficient sockets to power all devices. Internet was poor, kept dropping out,and if it had been a business stay would have been hugely inconvenient/ expensive to remedy. The bed whilst comfortable was quite firm,there wasn't any pillow choice or any robes and slippers. It all felt a bit basic and dreary, fortunately we had plans and went straight out after dropping our bags. The bathroom was a bit dated although clean. Hot water was ok and towels adequate.Toiletries were basic and ok. The room had been set up it seemed for one guest with just one complimentary bottle of water. We didn't have breakfast it seemed overpriced when offered at check in. Back to the check in information which almost caused us a fine on the tram. We were informed that to use the tram you can pay either with cash or card on the tram and we particularly clarified this with the receptionist. So with this in mind we went to the already busy tram stop and got on. No problem although the tram driver didn't take the fare and just waved at us. On the return trip not the same,a ticket inspector moved down the tram in our direction and so we had our fare ready. Much to our shock and disbelief we weren't able to buy a ticket its not allowed rather we were about to be fined 50Euros each for not prepurchashing our tickets! We explained the situation etc and she got off the tram with us at our stop,( next stop) asked where we were going etc She then tok us to the ticket machine tucked behind the platform ( no signage)and demonstrated the narrative as to a fine. We were lucky she didn't fine us,but warned us of the risk of not buying a ticket prior to travel. There are many alternatives to this hotel we noticed the following morning in the day light all of a similar standard, whilst this is a Marriott it barely reaches their regular standards.

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