“Thank you ”

We were placed here due to a 35 hour delay over 200 guests and the hotel dealt really well with tired stressed passengers it is not where we wanted to be but they have dealt with the whole situation very well and compassionately unlike tui who left us stranded

“Good location steps away from the Malecon and old Las Palmas.”

Exceptional customer service at check in Maria was knowledgeable, very positive and gave us a truly nice welcoming feeling. The rooms are older especially the bathroom, but everything was working properly. We got an upgraded room on the 8fl with ocean view. Breakfast was good and especially th... more

Exceptional customer service at check in Maria was knowledgeable, very positive and gave us a truly nice welcoming feeling. The rooms are older especially the bathroom, but everything was working properly. We got an upgraded room on the 8fl with ocean view. Breakfast was good and especially the eggs on request. The hotel as a roof top pool and gym open from 11am-7pm When arriving at the airport of Gran Canaria I suggest taking the bus transfer 4.70 eur that was for 2 brings you to San Telmo main bus station and a short walk to the hotel.

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“Not worth the money, outdated rooms, mouldy bathrooms, internet not stable”

*Breakfast* was very basic, I hardly could find anything to eat there. It completely does not reflect the cost of it. For the same money, you could eat very well outside. *Swimming pool* - was written that it is indoors, but in the reality, it is on the roof and was closed. *Rooms* (I booked on... more

*Breakfast* was very basic, I hardly could find anything to eat there. It completely does not reflect the cost of it. For the same money, you could eat very well outside. *Swimming pool* - was written that it is indoors, but in the reality, it is on the roof and was closed. *Rooms* (I booked one room and my friend booked another room) are very basic, not what you would expect from a 4* hotel, bathrooms have mould and the shower hose is broken (but not to the level that it does not work - it just looks scary, probably that's why they are not bothered to renovate it) - by the time I got that room, we already changed the room once as previous was claustrophobic, they said it is the best they have, so there was not much to change for (avoid rooms which are at the end of the corridors - they are claustrophobic). Awful view for the rooms which are not sea view - schoolyard, avoid it! I booked this hotel just because it has a swimming pool indoors, which was not the correct information, if I knew it was not there, would not have booked it. *Internet* constantly was stopping working - they provided 2 different wifi and both were not working properly, complaints to reception did not change anything. *The location* was good - walk distance from the old town, available parking (definitely get a car), good location close to the motorway. *The gym* is small, but nice and with a lovely sea view.

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