“Nice hotel”

Betsy was great! Speedy check in, very friendly and polite, and while guiding us to our room, she explained everything about the hotel. I loved the artwork throughout Vea. The room was very nice. Comfy bed, nice view of the golf course from the balcony and a huge tv! The reason for 4 stars was be... Mehr

Betsy was great! Speedy check in, very friendly and polite, and while guiding us to our room, she explained everything about the hotel. I loved the artwork throughout Vea. The room was very nice. Comfy bed, nice view of the golf course from the balcony and a huge tv! The reason for 4 stars was because the mini fridge did not get cold. We we’re returning to the beach the next day and my fruit, salad and sandwiches had to be thrown away. Hotel is very clean, close to the beach and very nice pool bar.

Weniger

“The foundation for excellent service exists!”

This is a well established property and has the foundation to be a 5; however it fell short in some key areas which resulted in a 4/5 review. Service- Check In: Upon check in we were asked if we wanted a bottle of water while waiting. Unfortunately, the bell men had better service qualities tha... Mehr

This is a well established property and has the foundation to be a 5; however it fell short in some key areas which resulted in a 4/5 review. Service- Check In: Upon check in we were asked if we wanted a bottle of water while waiting. Unfortunately, the bell men had better service qualities than the front desk staff. We didn’t realize any of the amenities included in our service fees and even shared it was our first visit; but there was a line forming for check in so the check in was transactional. After check in I noticed a table bar set up. I went up to the lady and asked what this was and then was offered a welcome beverage (it appeared to be for elite and higher members which I am platinum elite…) Poolside: Unfortunately, there was more care to validate your a guest on property than providing you with a spot to enjoy by the pool. It was exceedingly difficult to find a spot and once we did had to walk over and ask for help to get the chairs set up with a towel (I still left a $5 tip). We asked him to send a server over and after 20min finally flagged a server down. The pool area was extremely crowded. Once we returned from our evening dinner/sunset on the beach we tried to attempt the hot tub but you couldn’t fit one more body in it. There was literally no room to utilize the amenities…the poolside amenities are too small for such a large property. There needs to be additional space allocated to grow along with the number of guest rooms and functions hosted on property. Room- We were delighted to see we were upgraded to an ocean facing room, however the walk to the adjoining tower is long; would have preferred the ability to be in the main building. The room was clean and we appreciated the flip flops vs. slippers that accompanied the robes. The towels are that of courtyard Marriott quality. Usually 4 star resorts would be a step above.

Weniger

“Amazing view at least”

Just spent a weekend from an international trip. I was very lucky to be upgraded to an ocean view room where the view was nice. I like the open style of the hotel and hotel pool was good. There is no direct beach access so a shuttle was provided, paid by your resort fee.