“Recommend this hotel.”

We just returned from a trip to Spain. We flew into Madrid from Granada before catching a flight to the US. Our last evening was at your hotel. Our stay started incongruously, as there was a short circuit in a wire in one of the reading lamps, which caused a slight shock to my hand, and resulted ... Více

We just returned from a trip to Spain. We flew into Madrid from Granada before catching a flight to the US. Our last evening was at your hotel. Our stay started incongruously, as there was a short circuit in a wire in one of the reading lamps, which caused a slight shock to my hand, and resulted in smoke. I quickly reported this hazard to the hotel staff. Without hesitation, they quickly moved us out of that room and into an upgraded room as consideration for the inconvenience. Their service was efficient and thoughtful. We also had dinner at the hotel. Although the site is mostly a business and conference Center, our meals ( very chicken and pretty decent - if not a bit fatty-steak) were enjoyable . That was important because there are no restaurants nearby and one is essentially isolated at the hotel for food and drink. The bar and dining area is not lavish, but certainly comfortable. I want to complement the bartendress ( wish I had her name; she was excellent and her English almost perfect ) who served us drinks, and recommended wine and dinner. Thank you! The front desk was helpful in arranging the hotel shuttle bus pick up at and return from the airport. Our room was very clean and the bed comfortable with good pillows. Overall, for those needing for a place to stay overnight prior to catching a flight from Madrid airport, this hotel deserves serious consideration.

Méně

“Mold Mania!”

Sadly this place was a huge disappointment. We tried to get food in the restaurant and were told no service until 8 pm. We asked for towels and wash cloths for 3 people and both days only got enough for 2 even after calling the desk. The price is exorbitant for this place! The grand finale w... Více

Sadly this place was a huge disappointment. We tried to get food in the restaurant and were told no service until 8 pm. We asked for towels and wash cloths for 3 people and both days only got enough for 2 even after calling the desk. The price is exorbitant for this place! The grand finale was the black mold above the shower that had a patch job, not a repair. This should be reported as a health hazard. I would never recommend this place!

Méně

“Don’t expect good service in the restaurant.”

The server in the restaurant basically refused to wait on us. We waited 20 minutes. No eye contact, no “I’ll be with you.” Nothing. I finally went to the front desk and they were very helpful. The woman took our order, recommended the roast beef sandwich (which was really good for hotel food)... Více

The server in the restaurant basically refused to wait on us. We waited 20 minutes. No eye contact, no “I’ll be with you.” Nothing. I finally went to the front desk and they were very helpful. The woman took our order, recommended the roast beef sandwich (which was really good for hotel food) and then delivered it to our room along with extra fresh fruit. She made up for the really BAD service in the restaurant. It’s just not they used to be friendly and helpful. But apparently it is for the grouchy curmudgeon server. Room was good. No frills. Basic. Shuttle was on time friendly. Basically if you don’t need to use the restaurant you’ll have a great stay.

Méně

“Don’t eat in the restauruant everything else is fine”

So the hotel is not the best location but you might expect that at an airport hotel - however rooms are clean reception staff pleasant and helpful - and location is fine - however what lets this hotel down is the Restaurant staff - food is fine nothing to write home about but just ok - but the se... Více

So the hotel is not the best location but you might expect that at an airport hotel - however rooms are clean reception staff pleasant and helpful - and location is fine - however what lets this hotel down is the Restaurant staff - food is fine nothing to write home about but just ok - but the service by Carlos was appalling - I ordered room service which I had to collect myself - no problem with that - I understand “short staffed” but after waiting 55 minutes for my food to be ordered - I decided to eat downstairs - Carlos (who will remain nameless) said no, that the lights would be switched off in 5 minutes so I would have to eat in the dark this is 10.55 in the evening ( kitchen closes at 11.00- despite 10 more people in the Restaurant - Carlos was simply tired or angry which he took out on me - My advice do something else - restaurant work is not for you - become a bus driver or a mechanic but please don’t work in hospitality

Méně