“Felt very welcome at AC Hotel Tudela”

Beautiful hotel and excellent reception staff. A little tricky to find due to roadworks. The hotel sent a map showing the way round the roadworks which helped a lot. After a couple of errors we found the entrance to the parking. Check in was excellent and Luisma and his colleague were very welcom... Více

Beautiful hotel and excellent reception staff. A little tricky to find due to roadworks. The hotel sent a map showing the way round the roadworks which helped a lot. After a couple of errors we found the entrance to the parking. Check in was excellent and Luisma and his colleague were very welcoming. Our room was large and the bathroom was large too. We also had a small balcony. Easy walking distance to many cafes and shops. Breakfast was nice but limited and more expensive than comparable AC Hotels

Méně

“Disappointing”

Expensive especially considering the size of this town. Well restored with good bed and very good breakfast but rooms and corridors are dark and drab, and missing amenities one would expect for the price such as tissues or coffee machine.

“Great location”

Perfectly located near the main square and old Tudela this is a very well run hotel with great staff. Covid protocols and practices are excellent. On arrival we were upgraded to a particularly nice room - perhaps because it was quiet? I don't know. Particular praise for the waiter who served b... Více

Perfectly located near the main square and old Tudela this is a very well run hotel with great staff. Covid protocols and practices are excellent. On arrival we were upgraded to a particularly nice room - perhaps because it was quiet? I don't know. Particular praise for the waiter who served breakfast. Covid protocol meant the normal buffet arrangements were cancelled so he welcomed, seated and served everyone in a most pleasant and efficient way. My only complaint about the hotel is the charge of almost 20 euros for overnight parking which I think is a bit steep.

Méně

“One poor employee can really spoil an experience”

Perfect location, car park was very handy, check in was pleasant and the room was excellent. I had a "Superior" room, with a pleasant terrace, lots of space, nice bath etc. Everything was very enjoyable, a five star review, until breakfast. The young lady serving in the breakfast room made me w... Více

Perfect location, car park was very handy, check in was pleasant and the room was excellent. I had a "Superior" room, with a pleasant terrace, lots of space, nice bath etc. Everything was very enjoyable, a five star review, until breakfast. The young lady serving in the breakfast room made me walk in the opposite direction to the arrows on the floor and sit next to one of the 3 other occupied tables - both decisions were negative for the covid safety of guests, but she made them because it made her life easier. She spoke to me in English, despite me speaking to her in the Spanish I have used for the 20 years I have lived in the country. She didn't offer me any freshly made breakfast but I ordered one since I have stayed in many AC hotels and I know that this is a service they offer. I requested an omlette with cheese and mushroo..."THERE IS NO MUSHROOM". OK, ham then please - I could then hear her in the kitchen complaining to the chef that someone had had the audacity to request mushrooms. Badly dressed, clomping about and slamming dishes around, huffing as if she had the worst job in the world and we were the worst customers imaginable. In my opinion this employee should be grateful to be in employment in the tourism industry in a small town, considering the impact of covid, and she should be doing everything possible to ensure she remains in employment. In my opinion hotel management should consider the impact of all employees in establishing their reputation. Genuinely, if you have breakfast on a day when that employee isn't working it's a hotel that I highly recommend. My stay was 3 stars.

Méně