“Outstanding Stay with Great Hospitality”

From Dec 17 through December 26, our family was profoundly impressed at the professionalism and kind, caring attention of the Tanoa staff For always greeting us by name each day in the lobby and inquiring about our needs, a special thanks to Tui for luggage and transportation, the very resource... Több

From Dec 17 through December 26, our family was profoundly impressed at the professionalism and kind, caring attention of the Tanoa staff For always greeting us by name each day in the lobby and inquiring about our needs, a special thanks to Tui for luggage and transportation, the very resourceful and professional Katarina, and Toka. We really enjoyed breakfast each morning with its many selections, including fresh fruit and excellent homemade omelets and eggs prepared by the amazing chef Ilai. The dining in the evening and the spectacular spread for Christmas Eve, was very special thanks to Ms. Kuini and her servers. Also, the Ikkyu on-site Japonese restaurant is a real jewel with generous portions, great quality and value, as well as wonderful hospitality. The accommodations were rspotlessly clean and so comfortable, The free self-serve laundry facility was very conveniently located and also greatly contributed to the comfort of our stay. Finally, of course, we were very impressed by the beautiful layout, the swimming pool, recreational and fitness options, landscaping and cleanliness of the whole resort. In addition, the availability of a free and convenient airport shuttle, along with free Wi-Fi, are a significant plus and very smart marketing. We returned for one last night, after two weeks in Samoa, to catch a flight back to the S and the staff greeted us again by name - as if it were just a day later. That's real hospitality!

Kevesebb

“Not so great second time”

This was our second visit to this hotel having stayed at this hotel 4 days over the Christmas break in 2022 my young daughter and I decided to do the same thing again this year (2023). We spent 4 nights again however although we had a great time before the second time around we both felt that we ... Több

This was our second visit to this hotel having stayed at this hotel 4 days over the Christmas break in 2022 my young daughter and I decided to do the same thing again this year (2023). We spent 4 nights again however although we had a great time before the second time around we both felt that we were not not so well looked after. Especially disappointed with the attitude of a staff member at the dining hall. We were kept waiting nearly 45 mins after we had finished our main meal before we were able to get a staff member to come to us so we could order our desserts. Unlike on our previous stay the staff did not come around to our table and ask us if we enjoyed the food etc. We also noted that around 7:30pm (on 28/12/2023) there was only one staff member serving and the others had disappeared somewhere. This staff member decided to ignore us and serve only the new guests who were arriving at the dining hall. We waved at him twice but on both occasions he simply looked at us and that was all. Eventually when he was at the counter I went up to him and explained that we were waiting to order our desserts and it had been quite a while since we finished our main meal. I heard a mumble that sounded like "wait" instead of an apology I expected for the delay and an assurance that he will come to us soon. Fortunately, a few minutes later we noted that one of the waiters who had disappeared came back to the dining hall and we managed to attract her attention and order our desserts. I also managed to stop the waiter who had been ignoring us but happened to walk past our table at that time and I took it upon myself to give him a few tips on good customer service. It was obvious that he was only used to "Bula" and "Vinaka" so he turned defensive at the sound of a complaint. What was most disappointing was he came back straight to me later while I was having my dessert and instead of the apology I was expecting he tried to explain himself and his finishing words were "I have to serve other people not only YOU"(with the YOU sounding aggressive) and rushed away. I did not let this spoil our holiday but my daughter was very unhappy about this. Now we are having second thoughts about coming to this hotel again. We expect to be served with courtesy as paying guests and it is not our fault if the hotel had staff training issues and failed us this time but a warm sincere apology and an assurance it would not happen again would have definitely helped.

Kevesebb

“Unforgettable”

What makes this hotel great is the staff working there, it started from the shuttle pick up for us at the airport. Even up to the porter taking our heavy luggage to our room, and as always the staff were always super helpful with their “Bula Smile.” The hotel restaurant does great in providing l... Több

What makes this hotel great is the staff working there, it started from the shuttle pick up for us at the airport. Even up to the porter taking our heavy luggage to our room, and as always the staff were always super helpful with their “Bula Smile.” The hotel restaurant does great in providing local fruits, as well as trying to promote some of the local cuisine during the breakfast buffet. Sadly all that hard work on their presentation was undone, when I caught site of the lady making our roti for breakfast not wearing proper hair nets, and scratching her nose and hair while cooking in front of guests. I also did bring this to the attention to the front staff, as to which they did say will-address.

Kevesebb

“OK hotel close to the airport - ideal for an overnight to catch an early flight.”

I stayed for one night in the hotel since I arrived late night in Nadi and my connecting flight was in the next day only. Rooms are spacious but a bit dated. There is little noise isolation and I could hear every sneeze and whispering from the neighboring room. However, overall I was satisfied in... Több

I stayed for one night in the hotel since I arrived late night in Nadi and my connecting flight was in the next day only. Rooms are spacious but a bit dated. There is little noise isolation and I could hear every sneeze and whispering from the neighboring room. However, overall I was satisfied in terms of value for money. The rate was OK, the hotel is close to the airport (5 min by taxi) and the rooms are clean. The shower and bathroom is upgraded. The breakfast buffet is good. Only complaint: there is no drinking water in the room. I arrived 1 am and found no water in the room which was very inconvenient. There was also no shuttle back to the airport during my departure (despite a schedule displayed in the reception that said otherwise) and I needed to take a taxi (FJD 10$ only). OK place for a night.

Kevesebb