“Amazing Customer Service And Clean Hotel”

One of the cleanest and friendly hotel in Toronto. Very accessible to transportation and activities. Tons of restaurants in the area. Their staff is very helpful and always helped us with our requests in a timely manner. Only negative was their bathroom ceiling, paint was chipping off. We will ... more

One of the cleanest and friendly hotel in Toronto. Very accessible to transportation and activities. Tons of restaurants in the area. Their staff is very helpful and always helped us with our requests in a timely manner. Only negative was their bathroom ceiling, paint was chipping off. We will stay again for sure.

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“Nice hotel. Watch out for the big groups”

Really nice hotel. Check in was fast and easy although they ask for a $200 hold when you check in. Parking is $40 a day but right below the hotel in an underground parking lot. Rooms are nice but we had to put up with some loud teens 2 nights. Had a full university basketball team staying whilst... more

Really nice hotel. Check in was fast and easy although they ask for a $200 hold when you check in. Parking is $40 a day but right below the hotel in an underground parking lot. Rooms are nice but we had to put up with some loud teens 2 nights. Had a full university basketball team staying whilst we were there that were drunk and partying both nights, not a good look for a “upmarket” hotel. Don’t pay for anything in the hotel bar. There’s 3 bars across the road all serving food, there’s tons of places for breakfast nearby and a store next door selling drinks and snacks. And the market is only a 5 minute walk away.

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“Would recommend, convenience location and great services!”

My boyfriend and I stayed at the hotel for 5 nights and we are happy we did. It’s located very close to many things, such as a convenience store (right beside the hotel), various restaurants (a really nice steakhouse right in front, would definitely recommend), coffee shops and many attractions. ... more

My boyfriend and I stayed at the hotel for 5 nights and we are happy we did. It’s located very close to many things, such as a convenience store (right beside the hotel), various restaurants (a really nice steakhouse right in front, would definitely recommend), coffee shops and many attractions. We didn’t have any issues in terms of safety and staff provided great service when needed. Would surely stay there again.

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“Convenient location”

I booked Novotel due to its location. I was specifically looking for a hotel downtown and liked that it has a pool, which we ended up not using anyway! The front desk was cordial. We had a king bedroom with premium items. The bed was very uncomfortable and pillows lumpy, so we asked to change to ... more

I booked Novotel due to its location. I was specifically looking for a hotel downtown and liked that it has a pool, which we ended up not using anyway! The front desk was cordial. We had a king bedroom with premium items. The bed was very uncomfortable and pillows lumpy, so we asked to change to a different room which was a slight downgrade in that it didn't have premium items in the bathroom but it was so much better. The premium/executive room bathroom door (2 doors) didn't have a lock and the two doors had space in-between. The "less premium" room that we moved into was more comfortable with a lock in the bathroom door. I had to push for water and amenities. When their website says complimentary water it means they have water refills on every floor. We didn't have bottles so had to really push for "complimentary" mineral water at least to have a bottle. The service was ok. These days there is very little difference between a 3 and 4 star. The issue with the room we moved into was loud music and street noise from Old Spaghetti House outside. I would avoid a room overlooking that. It was noisy over the weekend, and I could also hear a baby crying at odd hours of the night from another room. So I had a hard time sleeping but thankfully my kids slept better in this room. There was a breakfast buffet daily with decent options and some variations. The service was so so good here, and there is one woman who is super friendly and so nice! She had such good energy, and was a wonderful start to each morning. Overall we liked our stay here and found the hotel conveniently located to Union Station. I do recommend this but you don't need to go for an upgrade since it isn't necessarily better but you do get a higher floor, and find a quieter room.

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