“Do not go on the boat trip.”

This was our first stay at this hotel and after a bad start with our room we weren’t disappointed. We upgraded to the new junior premium suite which cost us an extra £400 for 2 weeks which has two bathrooms and is close to the beach and pools. We were given VIP wrist bands so our whole time was s... more

This was our first stay at this hotel and after a bad start with our room we weren’t disappointed. We upgraded to the new junior premium suite which cost us an extra £400 for 2 weeks which has two bathrooms and is close to the beach and pools. We were given VIP wrist bands so our whole time was spent in the Amber restaurant and pool area. The entertainment staff were amazing and made our holiday especially Able. We loved the Amber and the staff were great special mention to Felix the egg man. Eggs cooked to perfection. Today we went on a catamaran boat trip we left at 0730am and did not return back until 1830pm. My husband was sold this has a VIP trip because the trip to Senosa island had been cancelled we are still waiting for the £166 refund for that trip. He was told this was a great trip. All I can say is this is the worst trip I have ever been on everything is an extra cost the tour guide was horrendous and only cared on how he could line his pockets by encouraging you to buy things and feed his face. You are told to tip the driver and not the boat staff but they will come round with a tip box expecting you to tip. After two and a half hours you get to the place where you get onto the boat you then travel out and get the opportunity to snorkel the boat staff were ok but the coral looks dead and there were hardly any fish to see. You then get back on the boat and travel to the island for 2 hrs and have a barbecue which is covered in flies. Hence to say we did not eat any of the cooked food and have a couple of cubes of watermelon. The trip back on the boat was ok and the coach full air conditioned was good. On the way back you stop mutiple times at the road side so people can get off the bus and then you are taking to gift shop when all I wanted to do was get back and have a shower. The whole experience was 1/10 definitely not VIP for £170 absolutely shocking. Bahia Principe this is a reflection of the trips that are sold in your hotel.

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“Poor quality sun loungers but had an enjoyable stay”

Took a couple of days to get my bearings as this hotel is one of 5 (or 6?) in this complex. This hotel lobby is nearly a kilometre from the beach but the good news is that they run frequent shuttle buses along the two “avenues” that run either side of the hotel grounds. I think this must have bee... more

Took a couple of days to get my bearings as this hotel is one of 5 (or 6?) in this complex. This hotel lobby is nearly a kilometre from the beach but the good news is that they run frequent shuttle buses along the two “avenues” that run either side of the hotel grounds. I think this must have been the original hotel as the rooms looked a bit dated. Having said that I think they looked authentic, tiled, a very good size, huge bed and very clean, so no complaints. Wonderful powder sand beach. Disappointing for me were the loungers around the pools, poor quality and when you sat on them the headrest bit popped up, a real faff!

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