“Excellent Hotel”

This hotel is incredibly clean, great facilities, spa, gym, indoor pool. I stayed bed and breakfast and the food choices were amazing, so much choice and enough to fulfil most appetites. Close to the beach, main strip and entertainment every night within the hotel. Would recommend this hotel f... more

This hotel is incredibly clean, great facilities, spa, gym, indoor pool. I stayed bed and breakfast and the food choices were amazing, so much choice and enough to fulfil most appetites. Close to the beach, main strip and entertainment every night within the hotel. Would recommend this hotel for families, couples, friends. We had a great time and would definitely stay here again. If you are not all inclusive I would highly recommend restaurants Lua and Kings, great food and the quality is fantastic. Stay away from disco royal, the food there was awful.

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“Great hotel, limited vegan options”

We're not usually type of people to go for a hotel with food included, favouring smaller self catering places and though it was undoubtedly busy, we had a lovely stay here. The rooms were clean, comfortable and modern. The staff were friendly and helpful and the location is so close to the beac... more

We're not usually type of people to go for a hotel with food included, favouring smaller self catering places and though it was undoubtedly busy, we had a lovely stay here. The rooms were clean, comfortable and modern. The staff were friendly and helpful and the location is so close to the beach! The spa looked very nice and was reasonably priced though we didn't visit. (You can see it through the bar window). There was entertainment I think every night but it wasn't open too late to disturb the guests and it was a decent standard, with a lovely garden terraceif you didn't want to be in the thick of it but not miss out either. We're both vegan and this is where things got a little tricky. Although there was soya milk and dairy free yoghurts on occassion, the options for food weren't the most extensive and a few times we accidentally ate non vegan stuff because the labelling was wrong, realising afterwards. Please be better with making sure the allergen labelling is in the right place! Accidentally eating egg made my partner quite ill. Also, the menu for the snack bar on the wall has two vegan options, but we were told they were only running a smaller menu and there was nothing vegan on it. There was, however, plenty of fresh fruit for breakfast, cereal and plant milk, bread rolls and salad, and for those who like cooked breakfast, mushrooms, tomatoes and potatoes which was great for us. It was really just dinner where the options were so limited. All in all, we had a great stay.Thank you for having us.

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“Nice hotel, disappointing stay.”

This is a lovely hotel, spotlessly clean with good food and friendly staff, particularly good service from Sebastian, Jonny, and housekeeping. We stayed on an all-inclusive basis , the food was good, always something you could eat and the drinks were fine. They are the pro's, the cons: I wish... more

This is a lovely hotel, spotlessly clean with good food and friendly staff, particularly good service from Sebastian, Jonny, and housekeeping. We stayed on an all-inclusive basis , the food was good, always something you could eat and the drinks were fine. They are the pro's, the cons: I wish we had been warned previously about the Poker Series before we had arrived. The hotel was completely overrun with rude, French, poker players who had no consideration for anyone else. One in particular woke everyone up at 4.45am. one morning by playing music at full blast and refusing to turn it down. To be fair, the hotel staff dealt with it , but not until after 11 30 that day. The group occupied most of the hotel and received attentive service in the dining room, where as soon as they sat down were offered wine and drinks at the table, all inclusive guests were rarely asked. We enjoyed our stay but not enough to make a return visit or indeed to recommend to friends.

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“Not a 4 star”

A little disappointing. The hotel entrance gives a good impression, but the rest of the hotel fails to live up to the same standard. It wasn't awful, just dated and needing a little TLC. The majority of the staff were nice, though a few made you feel like you were bothering them. The spa was ... more

A little disappointing. The hotel entrance gives a good impression, but the rest of the hotel fails to live up to the same standard. It wasn't awful, just dated and needing a little TLC. The majority of the staff were nice, though a few made you feel like you were bothering them. The spa was nice, but there was considerable mould above the jacuzzi. The ceiling windows were also filthy. The women who provide the spa treatments were lovely! The food was ok. Nothing amazing. The breakfast can be a disaster - they had fried eggs behind the live cooking station, which meant a huge queue formed where people were waiting for something that should have been self-serve, and just keep the omelettes as the live cooking area. It just seemed poorly thought out. The all inclusive drinks were unclear at dinner time - they were behind a roped area, and it wasn't clear what was permitted with dinner. The snack was is literally just for leftovers throughout the day. The drinks options for all inclusive are very limited! The entertainment was seriously lacking. Overall, I was left feeling like this was more of a 2 or 3 star hotel. I am confused as to how it is a 4 star. It is perfectly fine as a base, it is close to the beach, but thats all. It doesnt have a sense of luxury at all.

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