“A Staff thank you”

We come here very often, and honestly, the staff are one of the main reasons we keep coming back. The location is great and the rooms are lovely, but it’s truly the people here who make the experience special. In particular, Tariq deserves the biggest recognition. He is always incredibly attentive,… more

We come here very often, and honestly, the staff are one of the main reasons we keep coming back. The location is great and the rooms are lovely, but it’s truly the people here who make the experience special. In particular, Tariq deserves the biggest recognition. He is always incredibly attentive, welcoming, and genuinely goes above and beyond for us every single time we stay. No matter what we need, he is always ready to help with such a positive attitude and makes us feel valued and cared for. He consistently puts in extra effort to ensure we have the best possible stay, and it never goes unnoticed. Staff like him are rare, and he really makes a huge difference to the overall experience. Ana and another manager with coloured hair are also both incredibly kind and friendly. They’re always happy to help and go out of their way to make everything smooth and comfortable. There’s also another staff member whose name I’m not sure of — a taller young British man — who always brings great energy, has lovely conversations, and makes us feel so welcome. Overall, the staff are amazing and always greet guests with warm smiles and positive attitudes.

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“My home from home.”

This is my local go to when I travel from Australia to see/care for my Mum in Hemel. I have stayed here for years - once for 9 weeks in one stint. Otherwise as soon as I arrive and before I leave - to enjoy a little luxury after/before the long haulflights! Wouldn't stay anywhere else. Love the… more

This is my local go to when I travel from Australia to see/care for my Mum in Hemel. I have stayed here for years - once for 9 weeks in one stint. Otherwise as soon as I arrive and before I leave - to enjoy a little luxury after/before the long haulflights! Wouldn't stay anywhere else. Love the hotel -the beds are to die for. Location convienient and great. Cheap parking close by. Amazing value breakfast or dinner deals if you want all inclusive. I don't know what more you could ask for is you have to be in the area.

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“Great comfy hotel”

Great location with shopping centre on your doorstep and lots of places to eat, if you don't fancy hotel food. Rooms are clean and spacious, would of been nice to have a fridge in the room at the price point I paid.

“Excellent and comfortable visit with great customer service, particularly with attention to detail with allergies.”

This was our third visit to this hotel, and yet again we had a very comfortable stay. We had a warm welcome from Tariq, the manager, on check in. We were booked in for the dinner/breakfast meal deal and evening table reservation was made. At the same time, allergen information was taken (I’m glute… more

This was our third visit to this hotel, and yet again we had a very comfortable stay. We had a warm welcome from Tariq, the manager, on check in. We were booked in for the dinner/breakfast meal deal and evening table reservation was made. At the same time, allergen information was taken (I’m gluten-free with a couple of other allergies). The Premier Plus room with river view, as always, was immaculate and well-presented with all the facilities available. Tariq was also our server in the restaurant. We were directed to our table, upon where the allergen information had been placed in readiness. The whole experience was faultless, with Tariq checking in with the chef to ensure my choices were available and suitable for me. I had tried to order a burger which, on the online version of the gluten-free menu shows as available. Unfortunately, this wasn’t available at this branch, so I chose the chicken makhani curry instead, which was delicious! Unfortunately, this doesn’t seem to come with a poppadom and mango chutney that’s suitable for gluten-free customers. After a comfortable night, we went down for breakfast where we were sat and served by Michelle. Massive praise for her, as she was the first server we’ve had at breakfast to offer me fresh cutlery, crockery, cup, and glass to ensure there was no cross-contamination by other customers from that which was out already. I knew from our second visit that I could order my cooked breakfast to be ordered fresh straight from the chef, again to avoid cross-contamination at the buffet, and Michelle took my order. What I wasn’t aware, until Michelle brought it out (just in case I wanted it!), was that they have Schär packets of muesli which are free of both gluten and the nuts to which I’m allergic! I was so delighted and grateful for this gesture, and I thoroughly enjoyed being able to join in with my partner having a cereal before the cooked breakfast. Michelle deserves particular recognition for her attention to allergen detail, and thoughtfulness to customers. We look forward to returning.

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