“Providence RI Omni is the best”

Excellent accommodations adjacent to the Convention Center, within walking distance from several dining and shopping options. The welcoming service and staff makes this location a gem. Rooms are spacious, very well appointed and offers exceptional service.

“Affordable stays, happy days.”

The Omni has been our go to for years. It’s comfortable, clean and well located downtown. It’s great for business or pleasure. It’s has two good restaurants and a great coffe shop.

“Felt Like I Worked There”

I stayed with my family— husband and two boys (7 and 4)— at the Omni Hotel in Providence, RI. I was excited to stay as the Omni where I’m from has a great reputation. I booked directly through their website. By the time I finished the booking process, the website had deleted a promotion I had sel… Више

I stayed with my family— husband and two boys (7 and 4)— at the Omni Hotel in Providence, RI. I was excited to stay as the Omni where I’m from has a great reputation. I booked directly through their website. By the time I finished the booking process, the website had deleted a promotion I had selected (the Bed and Breakfast package), and when I called to add it back on, I was told I could change rooms and add it for an additional $150 dollars a night. I was not interested in adding to the bill white that much, and I was disappointed that the promo disappeared upon booking. The day before we arrived, the hotel texted to offer us early check-in for $30. I had already pre-booked early check-in at a rate of $65. I asked for the $30 rate and was told I couldn’t have it because the rate goes up for weekend arrivals. This was frustrating for me as the hotel was the one to reach out and offer this accommodation and the lower rate in the first place. I did not reach out to them. When we checked in, we found the valet prompt and kind and the room cramped but very clean. All the staff we met in person were lovely. After a long morning traveling, I wanted to switch on the TV for the kids while I unpacked. There are no kid channels on the TV (at least not ones my kids watch), so we needed to set up the streaming service using the hotel WiFi. I was supposed to get free WiFi as a select guest member, but every time I went to sign in, the screen kept saying they were going to charge me an additional $30 a night for WiFi. I tried calling Guest Services from my room phone but no one picked up. Eventually, I found a tiny tech help number on one of the screens that listed WiFi prices. I called that and was connected to some company the Omni clearly sources its IT issues to. I felt like I was an employee rather than a guest as I went through a series of complicated steps to fix the WiFi issue. The whole thing was really infuriating, given the price of the room in the first place ($400 a night). I will not be back. It feels like the Omni caters to guests hosting events at their hotels rather than the average guest who’s there with their family and looking to enjoy a weekend away.

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