“Reasonable price for an average stay”

Overall, this hotel is a no-frills, economy-class, castle-themed resort. We came into this stay knowing that the hotel is in desperate need of updating and TLC. We stayed two nights in the Resort Tower which was the most recently renovated rooms. The rooms were still very outdated. To be fair, the … more

Overall, this hotel is a no-frills, economy-class, castle-themed resort. We came into this stay knowing that the hotel is in desperate need of updating and TLC. We stayed two nights in the Resort Tower which was the most recently renovated rooms. The rooms were still very outdated. To be fair, the room was clean, the bed was comfortable, and there was no lingering odors as we had read in other reviews. With that being said, the curtains were only for decoration and the window shade had major gaping that made it hard to sleep past dawn. There are no USB ports anywhere in the room, which means you either need to bring a wall plug or rent one of the portable chargers from the lobby/casino floor, starting at $8 an hour. Additionally, the room walls and bathroom floor were a little beat up, and all of the metal (think sprinklers and the like) pieces in the bathroom were rusted. The check-in and out process was fast and easy and they will hold your bags for free (the bellhops do work for tips though). Be aware of the timeshare people who post themselves just inside all of the entrances to the casino. They are not there to give you free tickets or a "welcome gift"; they just want to get you into a 2+ hour presentation for a timeshare, and they do look like they are a part of the hotel staff. The food selections are not the best, and we paid $50+ for breakfast at Fatburger when we could have spent less at Denny's down the road for roughly the same price. Vegas is crazy expensive to our sensitive Midwest wallets, so it was helpful to find that Zoox is tied in with the Excalibur as a pickup and drop-off location. Pros: *Clean room *Basic body soap, hand soap, lotion, and shampoo provided *Comfortable bed *Air conditioner went to 60F *Zoox is available for rideshare *Check-in/out process was fairly straightforward *Overall room cost was reasonable compared to other resort options Cons: *Outdated furnishings *No USB ports in the room *Walls and Bathroom floor needed paint/new grout - Basic repairs needed *Air conditioner was loud (we sleep with a white noise machine, so not bad for us) *Prices of everything were crazy expensive (Typical Vegas, I guess) *Timeshare people are persistent *Food options were pricey and of mediocre quality

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“Not a happy place.”

On entering the hotel we went to the booking in desk but could not get to it and we were told we had to book in electronically on a machine.There was a bank of machines but obviously they were full.When one became available we tried to book in but could not,A lady was there to help but she was so… more

On entering the hotel we went to the booking in desk but could not get to it and we were told we had to book in electronically on a machine.There was a bank of machines but obviously they were full.When one became available we tried to book in but could not,A lady was there to help but she was so stressed helping every person on the booking in machines she was very rude to us.Apparently we had to have a phone that works in america and as we did not we were sent to guess where,back to the booking desk.The lady told us if we come back next year we would not be able to book in unless we get a usa phone.The lady behind the booking in desk was a bit of a jobsworth and seemed to enjoy making us wait as long as possible.At this point I left matters to my wife as I was a little bit annoyed.It took us about 1 and a half hours to finally get booked in.One reason for this was you have to print your room key with your phone and as we did not have a usa phone it got complicted.Another reason for not booking in was that the people we were with had booked a room with a strip view and although we were passed our three o,clock booking in time the room was not ready.It became available one hour later. One problem with the lifts was because of security you have to use your room key card to access your floor and it will not let you go to any other floor.We had friends on another floor so could not meet them at their room and they could not come to us due to the key situation. Nearly all the staff seemed to be stressed and one of the waitresses was very rude to us as did the booking in staff. This was our third stay at the Excalibur and it will be our last as our initial experience was far from enjoyable plus we have no intention of buying a usa phone just to book in to somewhere we apparently were not wanted.

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