“Exceptional Service That Made Our Stay Unforgettable”

We recently stayed at ST Hotel Bay View, and while Malta itself was beautiful, what truly made our trip unforgettable was the exceptional service we received from Raj. From the first time we interacted with him, it was clear that he genuinely cares about every guest. Raj consistently went above an… Више

We recently stayed at ST Hotel Bay View, and while Malta itself was beautiful, what truly made our trip unforgettable was the exceptional service we received from Raj. From the first time we interacted with him, it was clear that he genuinely cares about every guest. Raj consistently went above and beyond to make us feel welcomed, comfortable, and valued throughout our stay. His professionalism, kindness, and warm personality stood out in every moment. He helped us with anything we needed, always with a smile and always with sincere dedication. Raj didn’t just provide good service, he provided remarkable service. The kind that leaves a lasting impression. He made us feel more like valued guests than just visitors passing through, and it is rare to meet someone who has such natural hospitality and genuine care for people. We want to express our deepest gratitude to Raj for contributing so much to the positive experience of our trip. ST Hotel Bay View is fortunate to have such a dedicated and exceptional team member. We will always remember his warmth and professionalism, and we would gladly return thanks to the service he provided. Highly recommended, especially because of Raj. /M & F

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“Not as described”

Once upon a time..... Maybe this hotel matched it's brochure. Room with a view? Yes, of the room 5meters away looking at your room. TV, worked intermittently, AIRCON, stuck on hot despite asking twice to have it looked at. Has it's own SPA - seen better days, heated indoor pool same temp as t… Више

Once upon a time..... Maybe this hotel matched it's brochure. Room with a view? Yes, of the room 5meters away looking at your room. TV, worked intermittently, AIRCON, stuck on hot despite asking twice to have it looked at. Has it's own SPA - seen better days, heated indoor pool same temp as the outside unheated pool, jacuzzi has many missing tiles and mould where they used to be, Sauna needs to be booked in advance so they can turn it on, dont waste your time though - it's warmer outside. Some very basic quick win repairs not completed, making it very easy to look further into other poor upkeep - bathroom ceiling mould, unlockable safe in the room, toilet flush dropped from wall seat, towel rail extremely loose, patio door sensor not connected (possibly the aircon issue, but wouldnt know as it was never checked out or fixed), stains on the curtain and broken glass on the top floor bathing area. If you literally want a room and comfy bed to stay in and nothing more, this will do the job, if you want what you see on the brochure then read the reviews and check out some of the other hotels around. Other ST hotels look in allot better shape.

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