“Okay… not great but not bad, but not expected from HSM”

So… I have been to Majorca previously at HSM Club Torre Blanc which is a sister hotel of Canarios Park and booked specifically as I knew the standards were good. On the whole, although not a bad holiday, I wish I had gone back to Torre Blanca in Sa Coma. Firstly, it was actually a larger hote... more

So… I have been to Majorca previously at HSM Club Torre Blanc which is a sister hotel of Canarios Park and booked specifically as I knew the standards were good. On the whole, although not a bad holiday, I wish I had gone back to Torre Blanca in Sa Coma. Firstly, it was actually a larger hotel than I thought and I am never a fan of large hotels, although it wasn’t huge just bigger than I thought but that isn’t a bad thing. There were 4 pools all suited in their own way. Splash pool and the pool next to it with bar and sport complex was amazing and so, so safe for younger children. There is also a cooler shader small children’s pool that is perfect if you need to keep little ones cooler and a bit more secluded and quiet. Other main pool is great but deep and my older lot loved that, although was scary that the main entertainment complex was next to this pool and evening bar and I was always worked about children falling in walking in between (but I suppose if you are a good parent and supervise it isn’t a problem!) On check in we were supposed to have 3 rooms together as a party of 12 with 4 adults and 8 kids aged 14, 12, 10, 10, 8 , 7, 4 and 9 months but they split us over THREE FLOORS! Not only that two out of three rooms were not balcony rooms which I had booked. They blamed this on my travel agent not informing them of the bookings and different names etc… I disbelieve but not one to moan and we made do. Family rooms were nice and big and spotless, but beds a little hard and my air con didn’t work and good luck getting good water pressure for a nice shower, but hey, we made do not wanting to complain. The WHOLE place is IMMACULATE and spotlessly clean but despite this two kids in the party became ill with the sickness bug others have said despite careful eating and bottled water only… a staff member confessing the Mr Whippy had been closed that day due to testing unsafe and 25 kids being ill… The bar staff and entertainment team, cleaning team were so lovely and couldn’t help more or make you feel looked after on a personal level but the reception staff could do with some training from them! Reception were not helpful the room situation and I had to fight for replacement bedding when the kids were ill in middle of night. Food is fine, but yes. Repetitive after a few days but expected from a 3 star but just say… their sister hotel Club Torre Blanca had better food. Overall, I wouldn’t go back due to some minor annoyances that I think need to be addressed by management, but the staff were great. Beach Cala Antena is great for kids albeit a pain to get to if you have younger kids but when there is so safe and snorkelling great there. Only a ten minute walk but awkward with buggies. They do need an ATM on site too as was annoying as town is 25 min walk, although a taxi is only 5 euros. Personally, go to Torre Blanca instead!

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“Average holiday not for us”

If you get a good deal on this hotel then great but I really wouldn't pay over £1000 for it we got this holiday for £840 so it was a bargain il start with the positives pools are great especially the kids one bars and entertainment team fantastic they work really hard to make your day and evening... more

If you get a good deal on this hotel then great but I really wouldn't pay over £1000 for it we got this holiday for £840 so it was a bargain il start with the positives pools are great especially the kids one bars and entertainment team fantastic they work really hard to make your day and evening fantastic rooms are very clean and so is the restaurant. Now for the negatives second day in we had an issue with some stuff going missing in the room it got sorted and resolved very quickly by the management there. The lady in the shop very rude !! My son brought some toys in there' within ten minutes it was broken we took it back and she refused to let us swap it she started to shout and telling us to get out this led to a massive argument with her in the shop to which again the management got involved and they let us swap it so do not use her !! Get a taxi for 5 euros or get the free mini bus and buy stuff in the town, food is standard very basic chips and pasta and salad and fish everyday we did eat out once as we fancied something different to eat overall it was an average holiday we never got sick on slushies or fish like some have been commenting

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“Good for a cheap holiday”

Drinks: The drinks were good, bottomless cocktails were really nice. There was an option of 6 cocktails, vodka sub and sex on the beach were my favourite. They even had a cocktail for the kids Rooms- they had a lot of damage, bed were uncomfortable Food- food wasn’t very good. As someone who ... more

Drinks: The drinks were good, bottomless cocktails were really nice. There was an option of 6 cocktails, vodka sub and sex on the beach were my favourite. They even had a cocktail for the kids Rooms- they had a lot of damage, bed were uncomfortable Food- food wasn’t very good. As someone who can’t eat fish the food wasn’t good. If you have specific requirements or are a fussy eater I would advise against, the ice cream was nice tho, unlimited ice cream was good. Outside-The hotel on the outside was nice, the pools were nice (and deep) them being so cold was great too This is really good for a cheap holiday but do not expect luxury The beach was really nice, there was a free shuttle to the beach, it was constantly rammed tho Just remember there is a tourism tax which is €2.20 per person per day

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