“Modern hotel in a good location”

We spent 3 nights at this hotel and I cannot say anything bad about it. It was extremely clean, modern, good amenities and staff was friendly. The room was big, there was a safe and a fridge which are always nice. It is about 20 minutes walk from Centro but i actually prefer it like this. There i... more

We spent 3 nights at this hotel and I cannot say anything bad about it. It was extremely clean, modern, good amenities and staff was friendly. The room was big, there was a safe and a fridge which are always nice. It is about 20 minutes walk from Centro but i actually prefer it like this. There is also a supermarket 1 minute away and lots of restaurants accross the street. There is an indoor parking but not at the hotel, maybe 300 m further. It is a paid parking and the hotel can give you a voucher to save about 3 euros a day. The parking is about 14 euros a day, a very big and easy to access one. If you are travelling by car, the hotel is easily accessible when entering the city so no traffic. There was a bar and the possibility to have breakfast but we did not try thise

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“Changes urgently needed”

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any o... more

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

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“Perfection location but some major flaws”

I had booked the urban Grenada because the tram from the bus station stops right in front of the hôtel. Then it's a ten minutes walk to the historical Center. The location is perfect because you can go out at night and find your way back without any trouble. Checking in was Quick and I got room 2... more

I had booked the urban Grenada because the tram from the bus station stops right in front of the hôtel. Then it's a ten minutes walk to the historical Center. The location is perfect because you can go out at night and find your way back without any trouble. Checking in was Quick and I got room 217. The room is OK but walls require à coat of paint. The major drawback come from the information given the hotel says: fridge and coffee maker or kettle....there was a fridge but out of order. Only noticed the second day when my fresh milk turned sour....and no coffee facilities. I asked immediately if I could be provided with a kettle or coffee maker....the lady at the front said she would care for it....she didn't. I finally asked again and someone brought a kettle without mugs, spoons, coffee or tea...well, I was soooo fed up I gave up. Breakfast was good. Hot and cold dishes. Nothing to complain. Serrano jam, salichon, tomatoe spread, butter, bread, scrambled eggs, etc...cheese and jams plus yogurt. So, considering the price paid, the hotel is a good choice but it was low season. The room didn't have a view. As far as covid prevention is concerned, they deserve a 4,/5. Very good but some customers at breakfast didn't wear 😷 masks. I didn't take any indoor pics but they are accurate.

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