“Very nice hotel with less nice breakfast”

The hotel itself is really nice and we had great stay there. First of all I must say that the staff at the reception were great. All employees we met were so kind, honestly helpful, with sincere smile and ready to help. It was first impression when we came. You feel great when you are welcomed so w… Mais

The hotel itself is really nice and we had great stay there. First of all I must say that the staff at the reception were great. All employees we met were so kind, honestly helpful, with sincere smile and ready to help. It was first impression when we came. You feel great when you are welcomed so warmly. The room was also very nice, spacious with big bathroom and big terrace overlooking Basauri park and surrounding buildings. We asked for the balcony and they fulfilled our wish and gave us the room with such a nice terrace. We are grateful for that. The bed was comfortable, everything clean and we enjoyed there. Basauri is about 20 minutes by metro from Bilbao. But connection is really great so location of this hotel is perfect and I would definitely come again there. As we were travelling with our six-year old daughter, it was perfect. Basauri si pretty quiet place, there are playgrounds but also bars and restaurants and I really liked the place. As we rented the car, it was also very convenient because it was easy to find parking place, which for Bilbao is not the case. Bilbao is near and connection by metro is wonderful. There is metro station near the hotel , you hop on the metro and you reach Bilbao fast and easily. The only negative thing related to hotel Armine was breakfast. Such bad breakfast I have not exeprienced ever. It was not expensive but for what we got it was pricey. We got almost nothing. First morning when we came to the restaurant there were some salami, cheese, kind of tapas...that seemed from the day before. And there were few of each. We wanted cereals but there were no bowls for it. So we asked for the dishes. There were some cakes ( also few) and that was about it. So I asked for the eggs and the waiter made us eggs. Something! I was astonished by all this but hoped that they were not prepared properly, not knowing why. But the optimist as I am...and it was more practical to eat at the hotel, because of our little daughter..I somehow hoped it would have been better the next morning. The next morning was even worse. The same thing...there was almost nothing and I asked for the eggs. The waiter responded that that there were no eggs left. I was now mad and asked him angrily "What are we supposed to eat then?!" So he offered us to take tapas which were prepared for breakfast to be paid in the bar ( for people who come to the bar outside the hotel). Of course we did not pay for it because it would have been disgraceful to be charged extra! I still cannot believe and I still do not understand what went wrong with breakfast and restaurant ...because the hotel is really nice, staff at the reception remarkable..everything great...and the restaurant, offer at the restaurant shameful. This is unfortunately our experience. All other things were great,. We would come back but not dine/ eat there.

Menos

“Great location for Bilbao”

We were heading to Bilbao and couldn't find a reasonable place to stay there. We found this hotel on line and it was great. The room was fairly modern - it was dark and quiet at night and had a mini-fridge. They have a lift too. They had a parking lot for a fee, but we were able to find a free sp… Mais

We were heading to Bilbao and couldn't find a reasonable place to stay there. We found this hotel on line and it was great. The room was fairly modern - it was dark and quiet at night and had a mini-fridge. They have a lift too. They had a parking lot for a fee, but we were able to find a free spot on the street. Our plan had been to drive to Bilbao, but Amanda, a very personable desk clerk, told us that the train was the best way to go. She gave us specific directions - it was a piece of cake - cheap and easy. She was a gem! There are a number of cafes within a few blocks of the hotel if you want a drink or a light meal.

Menos

“Aceitável”

O quarto tinha uma boa decoração, um ecran de TV grande e com uma dimensão aceitavel. O WC era grande mas só tinha um chuveiro pequeno e com uma porta de entrada estreita. Tendo um WC com este espaço deveria ter banheira ou um chuveiro grande. Não era precisava de ter duplo lavatorio de mãos que, … Mais

O quarto tinha uma boa decoração, um ecran de TV grande e com uma dimensão aceitavel. O WC era grande mas só tinha um chuveiro pequeno e com uma porta de entrada estreita. Tendo um WC com este espaço deveria ter banheira ou um chuveiro grande. Não era precisava de ter duplo lavatorio de mãos que, na minha opinião, existe apenas para compor o espaço. Os canos da casa de banho faziam barulho. A localização é fora da do centro da cidade numa zona sem nenhum interesse. O acesso ao metro é feita com uma caminhada de uns bons 10 minutos. O metro encerra normalmente às 24H00 o que pode ser limitativo. Nós tivemos sorte porque fomos nas festas da cidade e o metro funcionava toda a noite. É dificilimo estacionar na zona, mesmo no fim de semana, e por sorte conseguimos estacionar (gratis) junto ao acesso do metro. O hotel tem 2 lugares na frente para carregar/descarregar malas o que é muito util. O frigorifico fazia barulho pelo que tivemos de desligar durante a noite. A recepção é no 1º andar pelo que pode entrar e sair do hotel sem passar pela recepção. O hotel era muito calmo (até demasiado) pois não vimos ninguém para alem da recepcionista no check-in e no check-out, o que pode ter sido um acaso.

Menos