“Go and visit Vincent in the Coco Loco bar 😀”

Arrived May 17th for 1 week. Hotel is lovely and in a great location. Check in was not until 3 but great for us they got us our room earlier. Reception staff all great, happy to assist. We were all inclusive but didn’t really use the main buffet restaurant, each time we did use it seemed to be ... more

Arrived May 17th for 1 week. Hotel is lovely and in a great location. Check in was not until 3 but great for us they got us our room earlier. Reception staff all great, happy to assist. We were all inclusive but didn’t really use the main buffet restaurant, each time we did use it seemed to be chaos. We did however use the cactus bar for food during the day and this suited us fine. We’re not massive eaters in the sun. We also eat in the Italian and the Japanese, the Japanese was excellent, the food and the service. By far our fave bar was Coco Loco and the absolutely wonderful Vincent. His cocktails hit far better than any other! His service was amazing and he always greeted us warmly with a smile and we enjoyed nice chats. H20 keep this man in your employment! He is the best! We also loved the pool area it could just do with a few more toilets (all the cocktails) Vintage bar was also great of an evening before we went out. This hotel is definitely worth a visit and I will absolutely go back.

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“Excellent”

Our second time staying there. The overall condition of the resort is very well maintained and our room was very comfortable. The food and service is excellent and the kids loved the daisy club and evening entertainment. The location is great as it is only a short walk to the beach or the Playa B... more

Our second time staying there. The overall condition of the resort is very well maintained and our room was very comfortable. The food and service is excellent and the kids loved the daisy club and evening entertainment. The location is great as it is only a short walk to the beach or the Playa Blanca town.

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“Lovely Hotel and wonderful staff”

This is 4th holiday here. We absolutely love the hotel and the location. The indoor pool and outdoor pool are very well maintained. The Daisy club disco is always a lot of fun for our 7 year old and 4 year old. Also the children love going to the Daisy mini club in the day, doing arts and crafts ... more

This is 4th holiday here. We absolutely love the hotel and the location. The indoor pool and outdoor pool are very well maintained. The Daisy club disco is always a lot of fun for our 7 year old and 4 year old. Also the children love going to the Daisy mini club in the day, doing arts and crafts and games. Tanit who runs the mini club is lovely with the children and she really deserves a special mention for the awesome job she does. The beach is only a few minutes walk and the snorkeling is very good there. Thank you H10 Lanzarote Princess.

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“3.5* at best.”

We embarked on a 10-night stay, and I'll begin with the positives before addressing the negatives. The location is fantastic; the beach and most bars and restaurants are just a short walk away—an essential detail to note. If you're not inclined towards icy waters like Wim Hof, the heated indoor p... more

We embarked on a 10-night stay, and I'll begin with the positives before addressing the negatives. The location is fantastic; the beach and most bars and restaurants are just a short walk away—an essential detail to note. If you're not inclined towards icy waters like Wim Hof, the heated indoor pool is excellent, especially for families. There's also a pleasant sun terraced area. Unfortunately, that's where the positives end. If you've opted for all-inclusive, my condolences, as the food quality was questionable. I'd equate the evening meal to something from a 3-star, not a 4-star establishment. Breakfast was passable, but nothing extravagant, typical of a breakfast buffet. However, if you're like me and appreciate a good cup of tea or coffee, bring your own. Additionally, if you enjoy the possibility of contracting avian flu with your meal, then this is the place for you. Birds were frequently seen eating the food, yet the staff appeared indifferent. One server, whom I'll refer to as Jimmy, with his pencil mustache, even feigned a lack of English comprehension when we informed him of a bird on the cake. Although the following day, he conversed with many others perfectly well. The table clearing was also sluggish, but I don't entirely blame the staff; they seemed preoccupied with upselling drinks rather than attending to their duties, a management issue, in my opinion. Most of the staff were pleasant, albeit visibly overworked. Moreover, during lunch and dinner, the water and coffee machines were inexplicably shut off—a rather penny-pinching move for a supposed 4-star establishment, especially considering the price paid for the stay. For young families, the timing of meals and entertainment was inconvenient. Dinners at 13:00 and evening meals at 19:00 didn't align well with the needs of toddlers, and the kids' entertainment at 20:00 felt similarly misjudged. The main kids' pool was uncomfortably cold as it was linked with the main pool, despite the presence of an alternate indoor pool. Furthermore, the lifeguard was displeased when I went down the slide with my 18-month-old daughter, a reaction I found excessive. The rooms were satisfactory with no major complaints, although bird droppings on our balcony were a recurring issue, requiring cleaning every other day. In summary, while the location was excellent, the overall experience felt more like a 3 to 3.5-star quality. Considering the price paid, I had expected better.

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