“Lovely stay”

My husband and I stayed here for two nights in March for our wedding anniversary. I have to say I was a bit anxious following a number of reviews on here but we had a truly lovely time! The hotel is very traditional with beautiful period features and decor. Some of the window frames and paintwork … Più

My husband and I stayed here for two nights in March for our wedding anniversary. I have to say I was a bit anxious following a number of reviews on here but we had a truly lovely time! The hotel is very traditional with beautiful period features and decor. Some of the window frames and paintwork etc could perhaps do with some maintenance/repainting but I can't say I would even have noticed if it wasn't for some of the previous reviews and it didn't affect our trip one bit! It's been a particularly difficult couple of years for the industry so I can see why maintenance work perhaps hasn't been done yet but as I say it didn't affect our experience. We stayed in the main house in a lovely large room with a separate seating area. There were robes and slippers provided, nice towels, all very clean and well kept. Jacuzzi bath was lush! All the staff were brilliant - the reception team was great, helpful, friendly, professional and dealt with all the usual room requests perfectly e.g. sending up water, toothpaste which we had forgotten, extra coffee, non diary milk etc. We ate in the restaurant both evenings and the food was superb! I understand that there is a new chef team that has recently started and wow what a lovely surprise. Both nights we thoroughly enjoyed the food. The waiting staff were also great, friendly, attentive, professional. Absolutely no complaints. This is our second stay at the hotel and we will definitely be back again!

Meno

“Mr King”

Having stayed at the hotel in December our experience was so positive,that we have now rebooked for February. I would like to give a special mention to Jonathan who's customer service service was outstanding. Jonathan is has the ability to be friendly and hold a professional manner. His welcoming a… Più

Having stayed at the hotel in December our experience was so positive,that we have now rebooked for February. I would like to give a special mention to Jonathan who's customer service service was outstanding. Jonathan is has the ability to be friendly and hold a professional manner. His welcoming and kind approach has without doubt encouraged us for another visit. Food was of a high standard and all other staff were truly accomadating, friendly and set a lovley ambiance thanks to everyone and would highly recommend

Meno

“Anniversary weekend”

We booked for a Saturday night via Secret Escapes. On arrival we were shown our room which was in the newer part of the property. It was a large room but very dark and smelt of smoke. The bar area was in darkness and the beautiful open fires not lit, which was a shame as it was really cold outside.… Più

We booked for a Saturday night via Secret Escapes. On arrival we were shown our room which was in the newer part of the property. It was a large room but very dark and smelt of smoke. The bar area was in darkness and the beautiful open fires not lit, which was a shame as it was really cold outside. No atmosphere at all. Restaurant closed so had to venture out to eat. I know the hospitality industry is struggling and not as busy as it would normally be but the hotel could have made more of an effort to make it welcoming. Breakfast was average and we had to wait 15mins before anyone noticed we were there. Beautiful house but felt cold and unwelcome Disappointed

Meno