“Magnifique refuge reposant dans South Tyrol”

Nous avons passé deux nuits dans cet hôtel merveilleusement chaleureux et sympathique sur la base de la demi-pension. Nous avons été très contents de notre choix. Lana est une très petite ville calme contrairement à Merano ou Bolzano à proximité qui sont plus grandes et plus touristique. La nourrit… Plus

Nous avons passé deux nuits dans cet hôtel merveilleusement chaleureux et sympathique sur la base de la demi-pension. Nous avons été très contents de notre choix. Lana est une très petite ville calme contrairement à Merano ou Bolzano à proximité qui sont plus grandes et plus touristique. La nourriture était très bon rapport qualité/prix, saisonnier et traditionnel de la région et la chambre était chaleureux, propre et confortable. L'hôtel dispose d'un beau jardin et est bien équipé dans l'été et l'hiver avec un spa et des piscines intérieures et extérieures. Nous reviendrons certainement dans cet hôtel la prochaine fois que nous serons dans la région. Hautement recommandé.

Moins

“no bad choice but with room for improvement”

things I liked: nice room, very light, powerful wifi, kind staff, good food.... very well kept and beautiful garden and pool... in all fairness... I was probably a little spoiled by the hotel I was in before I came to Lana, that's why I am not too enthusiastic about all the food... breakfast was Ok… Plus

things I liked: nice room, very light, powerful wifi, kind staff, good food.... very well kept and beautiful garden and pool... in all fairness... I was probably a little spoiled by the hotel I was in before I came to Lana, that's why I am not too enthusiastic about all the food... breakfast was Ok but pretty standard, good standard, but standard... some few things I didn't like: the fan in the bath was noisy as a chopper, the water for the toilet was not enough 'to do the job', shower head screw was loose, I had trouble to have it at a fixed spot to have a relaxing shower.. after the first night I informed a staff member and asked to have everything fixed but nothing happened, I guess the information wasn't transmitted to the management so I went again the next day.. on day three we had to leave anyway... asked while checkout whether I had liked my stay I said yes but also brought up the things mentioned above... maybe I should have asked for compensation but I'm not that kind of person.. however compensation wasn't offered... Besides this I liked my stay in general.. my vote would probly have been better, if the hotel had reacted immediatly and had had the things fixed...

Moins

“Our stay ”

My husband and I travel every year during summertime as well as winter to Sud Tirol because we love this beautyful place very much. It was the first time during all these years that we felt not welcome. And that is not a nice feeling when you're on holiday. When opening the door of our room, we d… Plus

My husband and I travel every year during summertime as well as winter to Sud Tirol because we love this beautyful place very much. It was the first time during all these years that we felt not welcome. And that is not a nice feeling when you're on holiday. When opening the door of our room, we did not feel happy because the room was not what we expected. Also, it was very hot in the room, knowing that we were arriving that day, it would have been nice and welcoming for us if the blinds would have been closed and if we were offered a cold drink, we had a trip of more than 10 hours. Maybe this is a tip for the hotel. In the evening, arriving at dinner, our welcoming was cool. But we can say that the food was correct and good. Your employee David was friendly to us, so that is good. We have no complaints for the language, my husband and I understand most of it but we fell like your staff was scared to talk to the guests. We always stay in 4 star hotels in this region so we can compare. That is why I said that it was not worth 4 stars. I think your hotel is a nice place for Swiss and Germans, breakfast is adapted to this public. The garden and pool are nice! We have visited the region and are happy with that. It is avery nice region, mountains with palm trees! It would have been nice if one of the family members had welcomed us, so we knew who to contact in case of malcontent.

Moins