“Excellent hotel.”

Overall this is an excellent hotel with hard working but polite staff. The food in the buffet Restaurant was also of a high standard and extremely varied. I enjoy fish and every day there were different types of fish available. The rooms were comfortable, clean and well maintained. The pool area ... more

Overall this is an excellent hotel with hard working but polite staff. The food in the buffet Restaurant was also of a high standard and extremely varied. I enjoy fish and every day there were different types of fish available. The rooms were comfortable, clean and well maintained. The pool area was quietly patrolled by a number of lifeguards who we quick to maintain good pool etiquette. Also, there were plentry of some beds and some around the infinity pool were clearly marked not to be reserved. The location of the hotel is close to the beach and ideally positioned for bars and restaurants should you wish to vennture out. I think the real measure of a hotel is whether or not you would go back and I wouldn’t hesitate.

less

“Great holiday.”

Great hotel. Great location, right on the beach with lots of quality bars & restaurants nearby. Excellent staff. Top tip, if you can, upgrade to the hotel’s “Privilege” plan. Better and largely quieter rooms with spectacular seaviews, waiter service at breakfast, access to the hotel’s three a la... more

Great hotel. Great location, right on the beach with lots of quality bars & restaurants nearby. Excellent staff. Top tip, if you can, upgrade to the hotel’s “Privilege” plan. Better and largely quieter rooms with spectacular seaviews, waiter service at breakfast, access to the hotel’s three a la carte restaurants ( Italian, Japanese & Steakhouse ) and access to the sixth floor sunlounger area with it’s clubhouse facilities and hot tub.

less

“Not a great experience”

Do not book a Family Suite!!! These are 3 star at best. Room are dated, especially the bathroom which was disgusting - small bugs in sleeping area, mould on ceiling and around bath, bath was dirty as it was so old, I hated walking on the floor as it was so bad. Sister had issues with the bathroo... more

Do not book a Family Suite!!! These are 3 star at best. Room are dated, especially the bathroom which was disgusting - small bugs in sleeping area, mould on ceiling and around bath, bath was dirty as it was so old, I hated walking on the floor as it was so bad. Sister had issues with the bathroom being clean in arrival e.g. fake tan marks, old bar of soap and hairs. Cleaner came and removed soap and did nothing else and when she complained reception were not helpful and she ended up cleaning it herself. Corridors are tired and not clean. Room was cleaned daily but they did not lift empty water bottles apart from one day out if the whole holiday. Food is very samey, ended up eating out alot. Don't expect a snack bar unless you are privilege, this was only open from 4pm to 6:30pm, when the main restaurant shut at 10:30am and reopened at 6pm. A la Carte is not A la Carte, it's basically food from the buffet served to you. Pizza from the Italian was inedible. Activities for teenagers poor, especially the fact that they were not allowed to use the volleyball court when we asked Only good things were the main reception, bar staff, security staff, coffee shop and the location was fab. If you chose this hotel go privilege as they seem to be the only half decent rooms in the hotel. We paid a fortune for a week so I am really disappointed.

less

“Poor customer service”

We last visited the H10 last year & enjoyed our experience we decided to revisit. We booked the privilege package as before but unfortunately on this occasion feel we didn’t get value for money. During our 14 day stay the privilege terrace was closed or partly closed by the hotel on 5 occasions. ... more

We last visited the H10 last year & enjoyed our experience we decided to revisit. We booked the privilege package as before but unfortunately on this occasion feel we didn’t get value for money. During our 14 day stay the privilege terrace was closed or partly closed by the hotel on 5 occasions. The reason given for this was because of high winds & information to guests was provided by means of a letter taped to door of terrace. This note also stated that guests should not leave the hotel or sit on their balcony! Yes it was windy but this was totally absurd. Given that the privilege bar is on this terrace access was either denied or restricted. I’m sure the hotel would argue that this was on health & safety grounds but other than a generic letter no approach was made by guest services. Very poor. In fact when we visited guest relations to complain the lady we spoke to although sympathetic had no idea that the bar was shut or why? We paid £1000 for this service & felt there was a couldn’t care less attitude from hotel. We wouldn’t visit again I’m afraid which is a pity as otherwise it’s a good hotel in a great location with nice food options.

less