“This was a pleasant surprise. Hadn’t been to this area before but will definitely go back”

The hotel is spotless. The staff are friendly. The rooms are excellent 2 double beds. It’s in a fabulous location. The only negative is the entertainment could have catered for British a bit more. But everything else made up for that. The food was excellent lots of choices.

“Great hotel & staff”

This was our second stay at this hotel, staff, cleanliness and food are first class. Location is great. Normally I would have given 5 out of 5, but the bathroom layout in room 644 is very strange and the toilet is almost unusable. See you next year.

“Cold food, rude staff.”

The hotel is clean and right on the beach. There is a large pool with plenty of sun beds even though they are on top of one another and there is little room between them. The restaurant is large with plenty of seating. However if you do not go in when it first open in the evening then most of th... more

The hotel is clean and right on the beach. There is a large pool with plenty of sun beds even though they are on top of one another and there is little room between them. The restaurant is large with plenty of seating. However if you do not go in when it first open in the evening then most of the food is cold. Same for breakfast, the scramble egg is over cooked and cold. The food in my opinion is hit and miss. The staff tend to focus on the Spanish. Some staff are rude and unhelpful to the English. We booked car parking for two nights we first booked at 9:30pm and expected to have the space until 9:30pm two days later, when we went to move are care on the second day at 7pm it would not let us out. When we spoke to reception they told us we needed to be out by 12 noon on that day this means we paid for two day but did not get it. So watch that. I would not stay again. I have been coming to Roquetas for over 20 years this is the worsed hotel we have stayed in.

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“Food temperatures a problem for us.”

Location and amenities within the hotel were very nice. Staff were very friendly and car parking on the streets close by was plentiful. The all inclusive drinks selection was very comprehensive with high branded products within the package. There were a few maintenance issues in our bedroom which... more

Location and amenities within the hotel were very nice. Staff were very friendly and car parking on the streets close by was plentiful. The all inclusive drinks selection was very comprehensive with high branded products within the package. There were a few maintenance issues in our bedroom which didn't impact too much on our stay but which we would not expect to encounter in a four star hotel. There was a no shorts policy in the restaurant for dinner but this was not enforced. Our biggest regret was the food in the restaurant. The selection was always good but the temperature of the food was far below what we would expect. It was always a race to eat what was on the plate before it was stone cold. So much so that even though we were all inclusive we ate out of the hotel on more than one occasion.

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